Staff Assistant - Residence Life and Housing
Job Description
Staff Assistants are responsible for general clerical duties in the Department of Residence Life and Housing central office. Staff Assistants are responsible for management of office functions including proofreading, developing flyers and program materials, creating and working with databases, answering the phone, conducting outreach, filing, providing information to 麻豆色情片 and non- 麻豆色情片 constituents about Residence Life and Housing programs, and other duties as assigned. Work as a Staff Assistant involves significant work with confidential student and department information. Staff Assistants will work to support the professional staff within the DRLH central office and in the Residence Halls.
Position Responsibilities
- Arrive back early to campus from both summer and winter break for training.
- Greet everyone who enters office with a smile, positive attitude, attentiveness, good posture, professionalism, and respect.
- Answering emails, phones and assisting students and parents with residence life and housing questions or related issues while ensuring confidentiality.
- Knowing when it is appropriate to bump an inquiry up to a professional staff member.
- Transfer calls according to guidelines and procedures outlined by the supervisor and the Staff Assistant Manual.
- Sending phone messages via email to all recipients (emails for Directors/CDs are on the resource webpage).
- Assisting students with various questions (changing meal plans, placing maintenance orders, placing laundry issues etc.)
- Schedule, change, or cancel appointments on Outlook Calendar for Central Office Staff
- Issuing Temp Room Keys when a student has lost/misplaced. Explaining procedures for lock changes properly.
- Using the THD system (The Housing Director) when issuing a borrowed or new key and checking students into housing.
- Staff each move-in process
- Become knowledgeable about Housing Self-Service and its forms in order to educate students.
- Deliver and retrieve paper correspondence when necessary from various places on campus/rotation with everyone
- Assist individuals from the front desk and direct them to other offices on campus where they may need to go.
- Assist duplicating and faxing projects using the copy machine
- Assist with bulk mailings (stuffing, labels, collating, folding, etc.)
- Assist with filing, alphabetizing, and organizing as needed
- Keep confidential all information discussed in meetings, memos, or overheard from any of the staff offices unless directed to share the information by your supervisor.
- Notify your supervisor of any hours or shifts picked up, as well as any changes in your class schedule that may affect your availability.
- Uphold and enforce university policies and procedures by reporting any inappropriate behavior or activity to your supervisor or an available professional staff member
- Attend all required staff training and meetings.
- Maintain professionalism and respect for all students, staff, and supervisors by not participating in negative or demeaning dialogue.
- Other duties as assigned.
Special Skills Needed:
- Demonstrated dependability and responsibility
- Demonstrated ability to provide excellent customer service, maintaining a positive attitude in working with people, and maintaining confidentiality
- Strong oral and written communication skills
- Strong administrative and organizational skills
- Ability to carry job through to completion with minimal supervision
- Ability to multitask and take initiative.
- Ability to take direction from more than one person.
- Working knowledge of Microsoft Office applications (Word, Excel, PowerPoint)
- Working knowledge of Google Drive and other Google Apps
- Must be able and feel comfortable to perform the essential functions of the job
- Knowledge of Residence Life and Housing and other campus offices and resources
*Students are prohibited from driving during work-study employment with the limited exception of authorized work-study driver positions.